1(888)303-0478 Lufthansa flight cancellation, change & refund policy
November 30, 2021Lufthansa Airlines flight cancellation, change & refund policy
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Complete Guide to Lufthansa Flight Cancellation and Refund Policy
Lufthansa
is the national carrier of Germany and Europe’s second-largest airline after
Air France-KLM. Founded in 1926, Lufthansa is one of the founding members of
Star Alliance, and operates out of its primary hub at Frankfurt Airport and
also maintains a secondary hub at Munich Airport. Currently, the world’s
fifth-largest airline in terms of passengers carried, Lufthansa operates flight
services to 209 destinations in 81 countries across the world. Flying with
Lufthansa will indeed be a great experience as you will get access to 410
destinations worldwide operated together with its subsidiaries and partners.
Before planning to book tickets with the airline it would be of great advantage
for you to know about the various travel classes offered as well as its
different policies, especially Lufthansa flight cancellation policy and
the refund offered to the customers.
Lufthansa offers the customers
a comfortable and luxurious flying experience in its four travel classes –
First Class, Business Class, Premium Economy class and Economy Class. Let’s
know about the benefits that each of these travel classes have to offer.
First
Class: Lufthansa offers First Class on all of its Airbus A340-600,
Airbus A380 and Boeing 747-8I aircrafts. Each first class seat can be converted
to a 6 feet 7 inch bed, and is equipped with state-of-the-art in-flight
entertainment facilities as well as laptop power outlets. The meals are also
available on demand. Most airports from where Lufthansa operates have dedicated
First Class check-in counters. The premium customers are also offered dedicated
First Class lounges at Frankfurt Airport and Munich Airport, and also a
dedicated First Class terminal in Frankfurt.
Business
Class: Lufthansa provides Business Class cabins on all its long-haul
aircrafts. The Business Class is equipped with luxurious, spacious seats that
can be converted to 6 feet 7 inch lie-flat beds. Each seat is also equipped
with laptop power outlets and state-of-the-art in-flight entertainment
facilities. All the airports from where Lufthansa flies also have dedicated
Business Class check-in counters as well as dedicated Business Class lounges at
most airports. The business class customers can also make use of Lufthansa
Welcome Lounge upon arrival in Frankfurt.
Premium
Economy: Lufthansa first introduced Premium Economy class in 2014, and
has now been rolled out on all of its long-haul aircrafts, initially started
with some Boeing 747-8Is. The Premium Economy on Lufthansa aircrafts is similar
to those on British Airways and Air Canada. The Premium Economy seats are
3-inch wider than in Economy Class with a 38-inch pitch, depending on the
aircraft. Among other features include a larger armrest separating seats and 11
to 12 inch personal seatback entertainment screen. The Premium Economy cabin
will be introduced on Boeing 777-9X and will have a “shell” design.
Economy
Class: Lufthansa is offering Economy Class on all of its long-haul
aircrafts with a 31-inch seat pitch except on Airbus A380 aircrafts with a
33-inch seat pitch. The amenities offered to Economy Class customers include
AVOD screens and free meals and drinks.
What is Lufthansa Flight Cancellation Policy?
Before
booking flights the customers need to know all about Lufthansa
cancellation and refund policy. Knowing this beforehand will
ensure a hassle-free booking experience.
According
to Lufthansa cancellation policy,
the customers can cancel their reservation until 24 hours before the scheduled
departure of the flight and will be required to pay a cancellation fee to claim
a refund. However, when the reservation is cancelled within 24 hours on the
same day of booking and the scheduled departure date is 7 days from the
reservation then Lufthansa will provide a full refund to the customers.
The customer who purchased a
non-refundable ticket and cancelled it will not be eligible for any refund and
Lufthansa will forfeit the total ticket fare. The cancellation is allowed only
on refundable tickets and the refund amount will be given after deducting the
cancellation fees and other charges.
If Lufthansa due to some
reasons fails to provide flight service to the customers by canceling on its
own then they will be eligible to be paid a compensation value by sending an
email to the airline demanding the same. Lufthansa will be transferring the
compensation value to the customer’s account within 20 business days.
The customers also have the
flexibility to hold their tickets for 12 hours if they aren’t sure about the
journey. They will not be charged any amount by Lufthansa for this. The
cancellation fee may also be waived off by the airline if the booked ticket is
cancelled by the customer due to health issues, military orders, government
strikes, passport issues, death of relatives, etc.
Lufthansa 24-hour Cancellation Policy
Whether
the customer has purchased a refundable ticket or non-refundable ticket,
Lufthansa 24-hour cancellation policy will apply on both. If the customer
cancels the ticket for certain reasons within 24 hours on the same day of the
reservation and the flight departure date is 7 days away then the airline won’t
charge any cancellation fee, and will provide a full refund. The cancellation
can be done both online and offline over the phone. However, if the
cancellation process is initiated by the customers after the expiry of the
risk-free 24-hour window then they will have to pay a cancellation fee in order
to get a refund, The cancellation fees charged will though depend on the routes
and services used by the customers. In fact, Lufthansa
24 hours cancellation policy is highly beneficial to all
those who aren’t still sure about their trip and don’t want to lose the value
of booked tickets.
How much amount is to be paid as Lufthansa Cancellation Fees?
The
customers are required to pay Lufthansa cancellation fees only
after the lapse of the risk-free 24-hour period. Lufthansa will charge a
cancellation fee of $50 for canceling refundable tickets, while $39 is to be
paid as cancellation fees to cancel the award tickets. The cancellation fees
will however depend on the routes and services availed by the customers, for
seeking a refund. The customers will not be required to pay any cancellation
fees whatsoever if they cancelled their booked tickets within the risk-free
24-hour window time frame. For canceling a non-refundable ticket the customers
will have to pay the full amount of the ticket fare and the cancellation fee,
and they won’t be provided any refund by the airline. It would be therefore
prudent for the customers to always purchase a refundable ticket when flying
with Lufthansa so that they are able to save some amount on the cancellation
fee and make extra savings.
What is Lufthansa Refund Policy?
According
to Lufthansa refund policy,
the tickets will not be fully refundable when the reservation is cancelled
after the risk-free 24-hours window has expired. The refund value will then be
given to the customers after the cancellation fee is deducted from the total
ticket fare. The full refund will only apply when the customer has cancelled
the ticket within 24 hours on the same day of booking and the flight’s
scheduled departure date must be 7 or more days away from the reservation date.
The customers who have
purchased non-refundable tickets and cancelled after the 24 hours of booking
won’t be provided any refund at all, and their entire value of the ticket will
be forfeited by the airline. However, refund is allowed to those who purchased
refundable tickets and cancelled it after paying $200 to $800 as cancellation
fee depending on the routes and services availed. The refund amount will be
paid to these customers only after deducting the cancellation fees and other
applicable charges.
Lufthansa at its discretion may
sometimes waive the cancellation charges when the customers have to cancel
their tickets due to certain reasons, including sudden illness, death of
relatives, government orders, separation of parents, visa problems, military
orders, and many more. Such customers will however have to submit valid
documents as a proof whenever asked by the airline.
The
customers will also be eligible to claim for a refund when Lufthansa on its own
cancels the already booked flight or when the flight is delayed. The refund
request in this case can be made by the customers by calling Lufthansa
phone number of Fond
Travels. The customers may be provided a full refund or travel
voucher for booking future flights. Apart from paying for ticket fees, the
voucher can also be used by the customers for shopping, renting a car, etc.
It’s
no wonder that the convenient Lufthansa cancellation and refund
policy makes the booking experience for the customers
completely stress-free and enjoyable.
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